FAQs

When will my order(s) be shipped out?
We usually take between 1 to 3 business day to ship out your order if item is not out of stock.

When will I receive my order(s)?

Your order(s) can be delivered within 1-2 working days after we've received your payment.

How do i cancel my order?
As long as the order is not yet shipped, we can cancel your order for you. Please contact us at info.jrkreation@gmail.com

How long do you take to respond emails?
Please give us at least 12 hours to get back to you. 

I am approved for a refund but i don't see the refund, what can i do?
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted (up to 14 days).
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.jrkreation@gmail.com.