Shipping & Refund Policy

DELIVERY

  • Enjoy Free Door-to-Door Delivery In Singapore When You Spend A Minimum Amount Of SGD 100 And Above (Exclude shipping fee)
  • In The Event That You Are Below The Free Delivery Minimum, We Charge A Courier Fee Of SGD 4.50 - $6 depending on weight
  • COD is currently not available as we will be using third party logistic provider to help us deliver.             
  • All Orders Will Be Processed And Delivered To The Customers Within The Next 1-3 Working Days From The Date That The Order Is Confirmed
  • We Keep You Informed

Once You’ve Placed An Order, You Will Receive An Order Acknowledgement Email To Confirm Your Order Details. Once Your Item Has Prepared And On Delivery, You Will Receive A Shipment Notification Email With Carrier And Tracking Information

 

STORE PICK UP

For Self-Collection, Kindly Print A Copy Of Your Order Confirmation Email And Present It Together With Your Personal Identification Document To Our Store Staff. Our Store Staff Will Verify Your Identification And Assist You With The Collection Accordingly.

If Your Schedule Gets Too Busy And Would Like To Authorise Someone Else To Collect On Behalf Of You, He / She Have To Present A Copy Of The Order Confirmation Email Together With His / Her Personal Identification Document To Our Store Staff.

 

Address :

4 Changi South Lane #01-01 Nan Wah Building Singapore 486127

Operating Hours :

Monday – Sunday : 11.00AM – 6.30PM

Public Holidays : Closed

Nearest MRT :

Tanah Merah ( Exit B ) -> Bus No 2, 9, 48 -> Alight on 4th Bus Stop ( 85079 )

 

RETURN AND REFUND POLICY

Thanks For Shopping With CITYLIFE.

If You Are Not Entirely Satisfied With Your Purchase, WE ARE HERE TO HELP!

  • You Have Up To 3 Calendar Days From The Time You Receive Your Item(s) To Initiate A Return At Your Own Cost
  • Item(s) Must Return To Us In Original Packaging, Unused, And Undamaged
  • Sales Items Are Not Eligible For A Refund If You Change Of Mind

The Total Refund Amount Will Exclude Delivery Fees Paid As The Delivery Has Taken Place.

CITYLIFE Reserves The Right To Refuse Any Returns If The Item Does Not Meet All the Conditions Above.

 

FEEDBACK AND INQUIRY

We Welcome Your Valuable Feedback On Our Products And Service Quality!

Please Feel Free To Contact Us If You Need Any Further Information.

Email : hello@citylifehome.com.sg

Hotline : +65 6926 4073 (Monday – Friday: 9AM – 5PM)